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Restoration PPC, and what it should be buying

At $85 a click and a 12 percent conversion rate you are paying around $700 a lead before anyone answers the phone. That is survivable against a $15,400 claim and fatal against an $1,800 soot cleanup.

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What restoration clicks actually cost

Restoration is one of the more expensive categories in local paid search, because the job value is high and the demand is non-negotiable. Nobody shops around on a burst pipe.

MeasureFigure
Cost per click, water damage, typical$40 to $85
Cost per click, competitive metros$100 to $200 and above
Reported high, "water damage restoration Dallas"$250.79
Paid search conversion rateAround 12%
Effective monthly budget, competitive metro$15,000 minimum
Effective monthly budget, smaller markets$5,000 to $10,000

Put those together and the arithmetic is unforgiving. At $85 a click and a 12 percent conversion rate you are paying around $700 per lead before anyone answers the phone. That is survivable against a $15,400 average claim and fatal against a $1,800 soot cleanup, which is why service line targeting matters more here than in almost any other trade.

The threshold to run before you spend

If cost per acquisition exceeds roughly 20 percent of your average job value at your realistic close rate, paid search is too expensive for that market. A $3,500 job at a 30 percent close rate with a $200 cost per lead gives a $667 acquisition cost, about 19 percent, right at the line.

What paid search is for, once LSA is running

If Local Services Ads are live, they take the emergency, high-intent, local searches at a better rate: around 31 percent conversion against 12 percent, billed per lead rather than per click. Running broad paid search alongside it duplicates that demand at a worse price.

Paid search earns its place on what LSA cannot reach:

  • Reconstruction and rebuild. Higher value, longer cycle, and outside the LSA emergency categories.
  • Commercial and property management. Different searcher, different language, recurring relationships rather than one-off jobs.
  • Specific service lines. Smoke and soot, mold remediation, contents, biohazard, sewage. Each has its own economics.
  • Brand defence. Your own company name, so a competitor cannot buy the click from someone already looking for you. This is usually the cheapest traffic in the account and the most commonly neglected.

Smoke is bigger than fire

In wildfire markets far more homes take smoke and soot exposure than actually burn. Smoke remediation is the volume service and should carry the campaign, with structural fire as the higher-value tail. Most restoration accounts are built the other way round, bidding hard on fire damage terms and under-serving the searches that actually happen.

Seasonality is the account, not a setting on it

Restoration demand arrives in spikes. Cost per lead that sits near $156 in a normal week runs to $300 to $500 and beyond during a cold snap, and so does competitor spend. An account with a flat monthly budget buys the wrong weeks.

RegionPeakTerms worth bidding
Freeze beltDecember to March, plus spring thawburst pipe, frozen pipe, water damage, sump pump failure
Hurricane and GulfJune to November, mold trailing two to eight weeksstorm damage, flood cleanup, water extraction, then mold remediation
Wildfire and WesternJune to November, later in Californiasmoke damage, soot cleanup, fire damage restoration
Tornado alley and PlainsMarch to Junestorm damage, wind damage, roof tarping
Humid SoutheastYear-round, slight summer bumpmold removal, mold remediation

The mold lag in Gulf markets is worth planning for specifically. Flooding produces water extraction demand immediately and mold remediation demand two to eight weeks later, from the same event and often the same properties.

Where restoration PPC accounts leak money

  • Broad match with no negatives. "Water damage" catches insurance adjusters, DIY searches, phone repair and academic queries. At $85 a click that is expensive noise.
  • Service areas wider than the crews. Clicks from outside your dispatch radius are paid for in full.
  • Flat budgets through a freeze. Capping in the one week demand triples.
  • Platform automation left on. Broad targeting expansions and auto-applied recommendations reliably widen spend into terms you would not have chosen.
  • No brand campaign, so competitors buy your name.
  • Reporting to cost per lead. Cost per booked job by service line is the number that decides anything.
  • Calls that ring out. A $700 lead that reaches voicemail is the most expensive event in the account.

The last one is not a footnote. Paid search bills for the click whether or not you answer, so answer rate is a multiplier on everything above it. Fixing capture makes the same spend cheaper without touching a bid.

Cost per click and conversion benchmarks: industry benchmarks compiled from published agency and platform data. Average water and freezing claim: Insurance Information Institute, 2019 to 2023. Regional loss timing reflects US seasonal loss patterns. Figures are planning benchmarks, not a projection of results for any particular business.